/* GST Help – Color System */
:root {
    --tt-bg: #ffffff;
    --tt-card: #f8f9fa;
    --tt-border: rgba(0, 0, 0, 0.08);
    --tt-line: rgba(0, 0, 0, 0.1);
    --tt-text: #2c3e50;
    --tt-muted: #6c757d;
    --tt-accent: #1976d2;
    --tt-mono: 'JetBrains Mono', monospace;
    --tt-head: 'Syne', sans-serif;
    --tw-bg-dark: #0f172a;
    --tw-bg-card: #1e293b;
    --tw-text-main: #f8fafc;
    --tw-text-muted: #94a3b8;
    --tw-border-color: #334155;
    --tw-color-bajo: #10b981;
    --tw-color-bajo-bg: rgb(10, 100, 70);
    --tw-color-medio: #3b82f6;
    --tw-color-medio-bg: rgba(22, 66, 139, 0.918);
    --tw-color-alto: #f59e0b;
    --tw-color-alto-bg: rgb(173, 126, 45);
    --tw-color-critico: #ef4444;
    --tw-color-critico-bg: rgba(111, 10, 10, 0.896);
    --tw-current-color: var(--tw-color-critico);
    --tw-current-bg: rgba(239, 68, 68, 0.2);
    --sla-font-head: 'Nunito', sans-serif;
    --sla-font-body: 'Inter', sans-serif;
    --sla-bg: #f4f7fc;
    --sla-card-bg: #ffffff;
    --sla-shadow: 0 4px 18px rgba(0, 0, 0, .08);
    --sla-radius: 14px;
    --c-critico-bg: #fde8e8;
    --c-alto-bg: #fef3e2;
    --c-medio-bg: #e8f4fd;
    --c-bajo-bg: #e8f8f5;
    --c-horarios: #f39c12;
    --c-creacion: #8e44ad;
    --c-espera: #2980b9;
    --c-cumplimiento: #27ae60;
    --c-reapertura: #e74c3c;
    --dk-bg: #0d1b2a;
    --dk-bg2: #112236;
    --dk-panel: #162d44;
    --dk-panel2: #1a3550;
    --dk-border: rgba(255, 255, 255, .07);
    --dk-accent-or: #f5a623;
    --dk-accent-gr: #2ecc8c;
    --dk-accent-bl: #4da6ff;
    --dk-accent-pu: #a47ff5;
    --dk-accent-or2: #ff7a2f;
    --dk-text: #ffffff;
    --dk-text-dim: #7a9ab8;
    --dk-text-bright: #eaf4ff;
    --dk-yellow: #ffe55a;
    --dk-radius: 14px;
    --dk-radius-sm: 8px;
    --dk-shadow: 0 8px 32px rgba(0, 0, 0, .45);
    --dk-transition: .35s cubic-bezier(.4, 0, .2, 1);
    --dk-white: #f0f4ff;
    --gst-yellow: #f59e0b;
}


.text-GSTHelp {
    color: #f59e0b;
}

.bg-GSTHelp {
    background-color: #f59e0b;
}

.text-bluedark,
.text-bluehd {
    color: #3f6781;
}

.section-title {
    font-weight: 700;
    color: #2a4a5e;
    margin-bottom: 1.5rem;
}

.bsb-circle.border-warning {
    padding: 2px;
    border-radius: 50%;
    background-color: rgba(245, 158, 11, 0.15);
    color: #fff;
    max-height: 10px;
    z-index: 2;
}

.card-hover-transition {
    transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.card-hover-transition:hover {
    transform: translateY(-5px);
    box-shadow: 0 .5rem 1rem rgba(63, 103, 129, 0.14) !important;
}

.icon-wrapper {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 56px;
    height: 56px;
    background-color: rgba(63, 103, 129, 0.09);
    border-radius: 50%;
    margin-bottom: 1.5rem;
}

.particles-overlay {
    position: absolute;
    inset: 0;
    z-index: 0;
    pointer-events: none;
}

.particles-overlay canvas {
    display: block;
    width: 100% !important;
    height: 100% !important;
}

/* particles.js layer */
    .particles-layer {
        position: absolute;
        inset: 0;
        width: 100%;
        height: 100%;
        z-index: 0;
        pointer-events: none;
    }

    .particles-layer canvas {
        display: block;
        width: 100% !important;
        height: 100% !important;
    }

#ticket-timeline {
    background: var(--tt-bg);
    padding: 4rem 1.5rem;
    font-family: var(--tt-head);
    color: var(--tt-text);
    position: relative;
    overflow: hidden;
}

#ticket-timeline::before {
    content: '';
    position: absolute;
    top: -200px;
    left: 50%;
    transform: translateX(-50%);
    width: 700px;
    height: 700px;
    border-radius: 50%;
    pointer-events: none;
}

.tt-inner {
    max-width: 900px;
    margin: 0 auto;
    position: relative;
}

.tt-header {
    text-align: center;
    margin-bottom: 3.5rem;
}

.tt-subtitle {
    font-size: 0.875rem;
    color: var(--tt-muted);
    font-weight: 400;
    max-width: 480px;
    margin: 0 auto;
    line-height: 1.6;
}

.tt-wrap {
    position: relative;
    padding-left: 0;
}

.tt-axis {
    color: #000;
    display: none;
    position: absolute;
    left: 50%;
    top: 0;
    bottom: 0;
    width: 10px;
    background: linear-gradient(to bottom, transparent, var(--tt-line) 10%, var(--tt-line) 90%, transparent);
    transform: translateX(-50%);
}

.tt-step {
    position: relative;
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    margin-bottom: 1rem;
}

.tt-dot-col {
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    align-items: center;
    width: 44px;
}

.tt-dot {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: var(--tt-mono);
    font-size: 12px;
    font-weight: 600;
    border: 1px solid;
    flex-shrink: 0;
    position: relative;
    z-index: 2;
    background: var(--tt-bg);
}

.tt-connector {
    width: 1px;
    flex: 1;
    min-height: 20px;
    background: var(--tt-line);
    margin: 4px 0;
}

.tt-card {
    flex: 1;
    background: var(--tt-card);
    border: 1px solid var(--tt-border);
    border-radius: 12px;
    padding: 1rem 1.25rem;
    margin-bottom: 0.5rem;
    position: relative;
    transition: border-color 0.2s, transform 0.2s, box-shadow 0.2s;
}

.tt-card:hover {
    border-color: rgba(0, 0, 0, 0.15);
    transform: translateX(3px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
}

.tt-card-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    flex-wrap: wrap;
    margin-bottom: 0.4rem;
}

.tt-state-name {
    font-size: 0.95rem;
    font-weight: 700;
    letter-spacing: -0.01em;
}

.tt-badge {
    font-family: var(--tt-mono);
    font-size: 10px;
    padding: 3px 8px;
    border-radius: 4px;
    font-weight: 600;
    letter-spacing: 0.05em;
    border: 1px solid;
    white-space: nowrap;
}

.tt-desc {
    font-size: 1rem;
    color: var(--tt-muted);
    line-height: 1.55;
    font-weight: 400;
    margin: 0;
}

.tt-meta {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
    margin-top: 0.6rem;
}

.tt-meta-item {
    display: flex;
    align-items: center;
    gap: 5px;
    font-family: var(--tt-mono);
    font-size: 10px;
    color: var(--tt-muted);
}

.tt-meta-icon {
    width: 12px;
    height: 12px;
    opacity: 0.6;
}

.state-abierto {
    color: #0288d1;
    border-color: rgba(2, 136, 209, 0.3);
    background: rgba(2, 136, 209, 0.08);
}

.state-asignado {
    color: #7e57c2;
    border-color: rgba(126, 87, 194, 0.3);
    background: rgba(126, 87, 194, 0.08);
}

.state-progreso {
    color: #1976d2;
    border-color: rgba(25, 118, 210, 0.3);
    background: rgba(25, 118, 210, 0.08);
}

.state-pausado {
    color: #f57f17;
    border-color: rgba(245, 127, 23, 0.3);
    background: rgba(245, 127, 23, 0.08);
}

.state-resuelto {
    color: #388e3c;
    border-color: rgba(56, 142, 60, 0.3);
    background: rgba(56, 142, 60, 0.08);
}

.state-cerrado {
    color: #607d8b;
    border-color: rgba(96, 125, 139, 0.3);
    background: rgba(96, 125, 139, 0.08);
}

.state-reabierto {
    color: #f57c00;
    border-color: rgba(245, 124, 0, 0.3);
    background: rgba(245, 124, 0, 0.08);
}

.state-cancelado {
    color: #d32f2f;
    border-color: rgba(211, 47, 47, 0.3);
    background: rgba(211, 47, 47, 0.08);
}

.dot-abierto {
    color: #fff;
    border-color: #0288d166;
    background: #0289d190;
}

.dot-asignado {
    color: #fff;
    border-color: #7e57c266;
    background: #7e57c2;
}

.dot-progreso {
    color: #fff;
    border-color: #1976d266;
    background: #1976d2;
}

.dot-pausado {
    color: #fff;
    border-color: #f57f1766;
    background: rgb(245, 127, 23);
}

.dot-resuelto {
    color: #fff;
    border-color: #388e3c66;
    background: #388e3c;
}

@media (min-width: 700px) {
    .tt-axis {
        display: block;
    }

    .tt-wrap {
        padding: 0 2rem;
    }

    .tt-step {
        width: 50%;
        gap: 0;
        margin-bottom: 0;
    }

    .tt-step:nth-child(odd) {
        flex-direction: row-reverse;
        margin-left: auto;
        padding-left: 2.5rem;
    }

    .tt-step:nth-child(even) {
        flex-direction: row;
        margin-right: auto;
        padding-right: 2.5rem;
    }

    .tt-step:nth-child(odd) .tt-dot-col {
        position: absolute;
        left: -22px;
    }

    .tt-step:nth-child(even) .tt-dot-col {
        position: absolute;
        right: -22px;
    }

    .tt-step:nth-child(odd) .tt-card:hover {
        transform: translateX(-3px);
    }

    .tt-step:nth-child(even) .tt-card:hover {
        transform: translateX(3px);
    }

    .tt-connector {
        display: none;
    }

    .tt-dot-col {
        width: 44px;
        align-items: center;
    }
}

.tw-widget-container {
    font-family: system-ui, -apple-system, sans-serif;
    background-color: var(--tw-bg-dark);
    padding: 2rem;
    border-radius: 8px;
    max-width: 600px;
    margin: 0 auto;
    box-sizing: border-box;
}
/* 
.tw-widget-container * {
    box-sizing: inherit;
    margin: 0;
    padding: 0;
} */

.tw-btn {
    border-width: 2px;
    font-weight: 600;
    color: var(--tw-text-main);
    border-radius: 4px;
}

.tw-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25);
    color: var(--tw-bg-dark);
}

.tw-btn:active {
    transform: translateY(0);
}

.tw-btn.active {
    outline: 3px solid currentColor;
    outline-offset: 2px;
    box-shadow: 0 0 0 4px rgba(255,255,255,0.15);
}

.tw-btn-bajo {
    border-color: var(--tw-color-bajo);
    background-color: var(--tw-color-bajo-bg);
}

.tw-btn-bajo:hover {
    background-color: var(--tw-color-bajo);
    color: var(--tw-bg-dark);
}

.tw-btn-medio {
    border-color: var(--tw-color-medio);
    background-color: var(--tw-color-medio-bg);
}

.tw-btn-medio:hover {
    background-color: var(--tw-color-medio);
    color: var(--tw-bg-dark);
}

.tw-btn-alto {
    border-color: var(--tw-color-alto);
    background-color: var(--tw-color-alto-bg);
}

.tw-btn-alto:hover {
    background-color: var(--tw-color-alto);
    color: var(--tw-bg-dark);
}

.tw-btn-critico {
    border-color: var(--tw-color-critico);
    background-color: var(--tw-color-critico-bg);
}

.tw-btn-critico:hover {
    background-color: var(--tw-color-critico);
    color: var(--tw-bg-dark);
}

.tw-btn-satisfaccion {
    border-color: #c45500;
    background-color: #893b00;
}

.tw-btn-satisfaccion:hover {
    background-color: #c45500;
    color: var(--tw-bg-dark);
}

.tw-card {
    background-color: var(--tw-bg-card);
    border: 1px solid var(--tw-border-color);
    border-left: 6px solid var(--tw-current-color);
    border-radius: 4px;
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    transition: border-left-color 0.3s ease;
}

.tw-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.tw-id {
    color: var(--tw-text-muted);
    font-size: 0.9rem;
    font-weight: 500;
}

.tw-status {
    color: var(--tw-text-main);
    border: 1px solid var(--tw-border-color);
    padding: 0.25rem 1rem;
    font-size: 0.85rem;
    border-radius: 2px;
}

.tw-title {
    color: var(--tw-text-main);
    font-size: 1.25rem;
    font-weight: 700;
}

.tw-badge {
    display: inline-block;
    color: var(--tw-text-main);
    border: 1px solid var(--tw-current-color);
    background-color: var(--tw-current-bg);
    padding: 0.4rem 1.5rem;
    font-size: 0.85rem;
    border-radius: 2px;
    font-weight: 500;
    transition: all 0.3s ease;
}

@media (max-width: 400px) {
    .tw-controls {
        grid-template-columns: 1fr 1fr;
    }
}

#sla-section {
    background: var(--sla-bg);
    padding: 48px 16px 56px;
    font-family: var(--sla-font-body);
}

#sla-section .sla-section-title {
    font-family: var(--sla-font-head);
    font-size: 1.7rem;
    font-weight: 800;
    color: #2c3e50;
    margin-bottom: 32px;
    text-align: center;
    letter-spacing: -.4px;
}


#sla-section .sla-table-card {
    background: var(--sla-card-bg);
    border-radius: var(--sla-radius);
    box-shadow: var(--sla-shadow);
    border: 2px solid #d0daea;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

#sla-section .sla-table-card__header {
    background: #eef3fb;
    border-bottom: 2px solid #d0daea;
    padding: 18px 22px;
}

#sla-section .sla-table-card__header h2,
#sla-section .sla-table-card__header h3 {
    font-family: var(--sla-font-head);
    font-size: 1.15rem;
    font-weight: 800;
    color: #2c3e50;
    margin: 0;
}

#sla-section .sla-table-card__body {
    padding: 18px 22px 14px;
    flex: 1;
}

#sla-section .sla-priority-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0 8px;
}

#sla-section .sla-priority-table thead th {
    font-family: var(--sla-font-head);
    font-size: .78rem;
    font-weight: 700;
    color: #7f8c8d;
    text-transform: uppercase;
    letter-spacing: .7px;
    padding: 4px 8px;
    border-bottom: 2px solid #ecf0f1;
}

#sla-section .sla-priority-table tbody tr td {
    padding: 10px 8px;
    background: var(--sla-card-bg);
    transition: filter 0.3s ease;
}

#sla-section .sla-priority-table tbody tr:hover td {
    filter: brightness(0.96);
    cursor: default;
}

#sla-section .sla-priority-table tbody tr td:first-child {
    border-radius: 8px 0 0 8px;
}

#sla-section .sla-priority-table tbody tr td:last-child {
    border-radius: 0 8px 8px 0;
}

#sla-section .sla-priority-table tbody tr.row-critico td {
    background: var(--c-critico-bg);
}

#sla-section .sla-priority-table tbody tr.row-alto td {
    background: var(--c-alto-bg);
}

#sla-section .sla-priority-table tbody tr.row-medio td {
    background: var(--c-medio-bg);
}

#sla-section .sla-priority-table tbody tr.row-bajo td {
    background: var(--c-bajo-bg);
}

#sla-section .sla-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 5px 14px;
    border-radius: 6px;
    font-family: var(--sla-font-head);
    font-size: .82rem;
    font-weight: 700;
    min-width: 72px;
}

#sla-section .sla-badge--critico {
    background: var(--c-critico-bg);
    color: #c0392b;
    border: 1.5px solid #f5b7b1;
}

#sla-section .sla-badge--alto {
    background: var(--c-alto-bg);
    color: #d68910;
    border: 1.5px solid #f9d59b;
}

#sla-section .sla-badge--medio {
    background: var(--c-medio-bg);
    color: #2471a3;
    border: 1.5px solid #aed6f1;
}

#sla-section .sla-badge--bajo {
    background: var(--c-bajo-bg);
    color: #1e8449;
    border: 1.5px solid #a9dfbf;
}

#sla-section .sla-priority-table td.val {
    font-family: var(--sla-font-head);
    font-size: 1rem;
    font-weight: 700;
    color: #2c3e50;
    text-align: center;
}

#sla-section .sla-table-card__footer {
    padding: 10px 22px 16px;
    font-size: .77rem;
    color: #95a5a6;
    font-style: italic;
    border-top: 1px solid #f0f0f0;
}


#sla-section .sla-info-card {
    background: #fff;
    border: 1px solid #e5e7eb;
    border-left: 4px solid;
    border-radius: 12px;
    padding: 1.25rem 1.5rem;
    transition: box-shadow 0.2s ease, transform 0.2s ease;
    /* cursor: pointer; */
    position: relative;
    overflow: hidden;
}

#sla-section .sla-info-card>* {
    position: relative;
    z-index: 1;
}

#sla-section .sla-info-card:hover {
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.1);
    transform: translateY(-4px);
}


#sla-section .sla-info-card--horarios {
    border-left-color: var(--c-horarios);
}

#sla-section .sla-info-card--creacion {
    border-left-color: var(--c-creacion);
}

#sla-section .sla-info-card--espera {
    border-left-color: var(--c-espera);
}

#sla-section .sla-info-card--cumplimiento {
    border-left-color: var(--c-cumplimiento);
}

#sla-section .sla-info-card--reapertura {
    border-left-color: var(--c-reapertura);
}

#sla-section .sla-info-card__title {
    font-family: var(--bs-body-font-family);
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 0 0.5rem;
}

#sla-section .sla-info-card--horarios .sla-info-card__title {
    color: var(--c-horarios);
}

#sla-section .sla-info-card--creacion .sla-info-card__title {
    color: var(--c-creacion);
}

#sla-section .sla-info-card--espera .sla-info-card__title {
    color: var(--c-espera);
}

#sla-section .sla-info-card--cumplimiento .sla-info-card__title {
    color: var(--c-cumplimiento);
}

#sla-section .sla-info-card--reapertura .sla-info-card__title {
    color: var(--c-reapertura);
}

#sla-section .sla-info-card__text {
    font-family: var(--bs-body-font-family);
    font-size: 0.9rem;
    color: #6b7280;
    line-height: 1.6;
    margin: 0;
}

@keyframes slaFadeUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

#sla-section .sla-table-card,
#sla-section .sla-info-card {
    animation: slaFadeUp .45s ease both;
}

#sla-section .sla-info-card:nth-child(1) {
    animation-delay: .05s;
}

#sla-section .sla-info-card:nth-child(2) {
    animation-delay: .12s;
}

#sla-section .sla-info-card:nth-child(3) {
    animation-delay: .19s;
}

#sla-section .sla-info-card:nth-child(4) {
    animation-delay: .26s;
}

#sla-section .sla-info-card:nth-child(5) {
    animation-delay: .33s;
}


@media (max-width: 576px) {
    #sla-section {
        padding: 28px 10px 36px;
    }

    #sla-section .sla-section-title {
        font-size: 1.25rem;
        margin-bottom: 20px;
    }

    #sla-section .sla-priority-table thead th,
    #sla-section .sla-priority-table td.val {
        font-size: .82rem;
    }

    #sla-section .sla-table-card__header h2 {
        font-size: 1rem;
    }

    #sla-section .sla-badge {
        font-size: .75rem;
        padding: 4px 10px;
        min-width: 60px;
    }

    #sla-section .sla-info-card {
        padding: 13px 14px;
    }
}

#dashboard-kpis {
    position: relative;
    font-family: 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;
    color: var(--dk-text);
    padding: 0;
    overflow: hidden;
}

#dk-particles-js {
    position: absolute;
    inset: 0;
    z-index: 0;
    pointer-events: none;
}

#dashboard-kpis .dk-wrap {
    position: relative;
    z-index: 1;
    max-width: 1200px;
    margin: 0 auto;
    padding: 2.5rem 1.25rem 3rem;
}

#dashboard-kpis .dk-header {
    margin-bottom: 2.25rem;
}

#dashboard-kpis .dk-title {
    font-size: clamp(1.6rem, 4vw, 2.6rem);
    font-weight: 800;
    color: var(--dk-text-bright);
    letter-spacing: -.5px;
    margin: 0 0 .4rem;
    line-height: 1.15;
}

#dashboard-kpis .dk-title span {
    color: var(--dk-accent-bl);
}


#dashboard-kpis .dk-kpis {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1rem;
    margin-bottom: 1.75rem;
}

@media (max-width: 900px) {
    #dashboard-kpis .dk-kpis {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 480px) {
    #dashboard-kpis .dk-kpis {
        grid-template-columns: 1fr 1fr;
        gap: .6rem;
    }
}

#dashboard-kpis .dk-kpi-card {
    background: var(--dk-panel);
    border-radius: var(--dk-radius);
    border: 2px solid transparent;
    padding: 1.4rem 1rem 1.1rem;
    text-align: center;
    position: relative;
    overflow: hidden;
    transition: transform var(--dk-transition), box-shadow var(--dk-transition);
    box-shadow: var(--dk-shadow);
}

#dashboard-kpis .dk-kpi-card::before {
    content: '';
    position: absolute;
    inset: 0;
    opacity: .06;
    background: radial-gradient(circle at 50% 0%, #fff 0%, transparent 70%);
    pointer-events: none;
}

#dashboard-kpis .dk-kpi-card:hover {
    transform: translateY(-4px);
    box-shadow: 0 16px 48px rgba(0, 0, 0, .55);
}

#dashboard-kpis .dk-kpi-card.c-or {
    border-color: var(--dk-accent-or);
}

#dashboard-kpis .dk-kpi-card.c-gr {
    border-color: var(--dk-accent-gr);
}

#dashboard-kpis .dk-kpi-card.c-bl {
    border-color: var(--dk-accent-bl);
}

#dashboard-kpis .dk-kpi-card.c-pu {
    border-color: var(--dk-accent-pu);
}

#dashboard-kpis .dk-kpi-value {
    font-size: clamp(2rem, 5vw, 3rem);
    font-weight: 900;
    letter-spacing: -1px;
    line-height: 1;
    margin-bottom: .45rem;
    display: block;
    font-variant-numeric: tabular-nums;
}

#dashboard-kpis .dk-kpi-card.c-or .dk-kpi-value {
    color: var(--dk-accent-or);
}

#dashboard-kpis .dk-kpi-card.c-gr .dk-kpi-value {
    color: var(--dk-accent-gr);
}

#dashboard-kpis .dk-kpi-card.c-bl .dk-kpi-value {
    color: var(--dk-accent-bl);
}

#dashboard-kpis .dk-kpi-card.c-pu .dk-kpi-value {
    color: var(--dk-accent-pu);
}

#dashboard-kpis .dk-kpi-label {
    font-size: .8rem;
    color: var(--dk-text-dim);
    font-weight: 500;
    letter-spacing: .03em;
    text-transform: uppercase;
}

#dashboard-kpis .dk-kpi-label u {
    text-decoration-color: currentColor;
    text-underline-offset: 2px;
}


#dashboard-kpis .dk-panel-box {
    background: var(--dk-panel2);
    border-radius: var(--dk-radius);
    overflow: hidden;
    box-shadow: var(--dk-shadow);
    border: 1px solid var(--dk-border);
}

#dashboard-kpis .dk-panel-head {
    background: var(--dk-bg2);
    padding: .7rem 1.2rem;
    font-size: .82rem;
    font-weight: 700;
    color: var(--dk-text-bright);
    letter-spacing: .06em;
    text-transform: uppercase;
    border-bottom: 1px solid var(--dk-border);
}

#dashboard-kpis .dk-panel-body {
    padding: .9rem 1.1rem;
}

#dashboard-kpis .dk-view-item {
    display: flex;
    align-items: flex-start;
    gap: .75rem;
    padding: .55rem 0;
    border-bottom: 1px solid var(--dk-border);
    transition: background var(--dk-transition);
}

#dashboard-kpis .dk-view-item:last-child {
    border-bottom: none;
}

#dashboard-kpis .dk-view-item:hover {
    background: rgba(255, 255, 255, .03);
    border-radius: var(--dk-radius-sm);
}

#dashboard-kpis .dk-dot {
    width: 14px;
    height: 14px;
    border-radius: 50%;
    background: var(--dk-accent-or2);
    border: 2.5px solid rgba(255, 255, 255, .3);
    flex-shrink: 0;
    margin-top: 3px;
}

#dashboard-kpis .dk-metric-item {
    display: flex;
    align-items: center;
    gap: .5rem;
    padding: .48rem 0;
    font-size: .82rem;
    color: var(--dk-text);
    border-bottom: 1px solid var(--dk-border);
    transition: color var(--dk-transition);
}

#dashboard-kpis .dk-metric-item:last-child {
    border-bottom: none;
}

#dashboard-kpis .dk-metric-item:hover {
    color: var(--dk-text-bright);
}

#dashboard-kpis .dk-metric-item::before {
    content: '›';
    color: var(--dk-accent-bl);
    font-size: 1rem;
    font-weight: 700;
    line-height: 1;
    flex-shrink: 0;
}

#dashboard-kpis .dk-metric-item u {
    text-underline-offset: 2px;
    text-decoration-color: var(--dk-text-dim);
}

#dashboard-kpis .dk-metric-sep {
    color: var(--dk-text-dim);
    margin: 0 3px;
}

#dashboard-kpis .dk-fade-up {
    opacity: 0;
    transform: translateY(22px);
    transition: opacity .5s ease, transform .5s ease;
}

#dashboard-kpis .dk-fade-up.dk-visible {
    opacity: 1;
    transform: translateY(0);
}

    .dashboard-bg{
    background: linear-gradient(135deg, #acdcfd, #13669d, #083856);
}

    .monitor-wrapper {
        position: relative;
        max-width: 1100px;
        margin: 0 auto;
        padding: 2rem;
    }

    .monitor-frame {
        border: 15px solid #333;
        border-radius: 15px 15px 15px 15px;
        /* border-bottom: 30px solid #222; */
        background: #000;
        position: relative;
        overflow: hidden;
        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
        aspect-ratio: auto 2.0;
        height: auto;
    }

    .monitor-frame .gif-content {
        position: absolute;
        inset: 0;
        overflow: hidden;
    }

    .dk-gif-slot {
        position: absolute;
        top: 0; left: 0;
        width: 100%;
        height: 100%;
        object-fit: cover;
        object-position: top center;
        will-change: transform;
    }

    .dk-gif-slot--offscreen { transform: translateX(100%); }

    @keyframes dk-slide-out-left { from { transform: translateX(0);    } to { transform: translateX(-100%); } }
    @keyframes dk-slide-in-right { from { transform: translateX(100%); } to { transform: translateX(0);     } }
    .dk-slide-out { animation: dk-slide-out-left .38s cubic-bezier(0.2, 0, 0.1, 1) forwards; }
    .dk-slide-in  { animation: dk-slide-in-right .38s cubic-bezier(0.2, 0, 0.1, 1) forwards; }

    .monitor-stand {
        width: 150px;
        height: 40px;
        background: #444;
        margin: 0 auto;
        clip-path: polygon(20% 0, 80% 0, 100% 100%, 0% 100%);
    }


    /*Seccion final*/

        .support-section {
            background-color: #f5f5f5;
            padding: 40px 20px;
            text-align: center;
        }
        .support-header h1 {
            font-size: 2.5em;
            margin-bottom: 20px;
            color: var(--dk-white)
        }

        .support-header p {
            font-size: 1.2em;
            margin-bottom: 10px;
            color: var(--gst-yellow)
        }

        .support-header p {
            font-size: 1.2em;
            margin-bottom: 10px;
        }

    /* ============================================================
       SECCIÓN 2 – CARACTERÍSTICAS  (negro/morado + partículas de colores)
       ============================================================ */
    #features,
    #stats-final {
      /* min-height: 80vh; */
      background: linear-gradient(135deg, #8ad1ff, #0061a0, #003555);
    }
    /* ------------------------------------------------------------
   CONFIG 5 – CONTACT: chispas de brasa
   Partículas rojas/anaranjadas pequeñas, velocidad alta,
   dirección ascendente → efecto hoguera / fuego.
   ------------------------------------------------------------ */
    #contact {
      /* min-height: 60vh; */
      background: linear-gradient(to bottom, #bf4825, #b26b2fbd, #c04825);
    }

/* ── Equipos, Roles y Escalación Multi-nivel ── */
.er-section                      { background: #1a1d3b; }
.er-agent-img                    { width: 60px; height: 60px; flex-shrink: 0; }
#equipos-roles .cs-panel-body    { color: var(--dk-text); }
#equipos-roles .cs-panel-body p  { color: var(--dk-text-dim); font-size: .82rem; }
.er-gif-placeholder              { overflow: hidden; margin-top: 1.2rem; border-radius: 8px; }
.er-gif-placeholder img          { width: 100%; height: auto; display: block; }

/* ── Comunicación, Notas y Notificaciones ── */
.cn-section              { background: #f0f4ff; }
.cn-subtitle             { color: #7c4dff; max-width: 780px; }
.cn-panel                { background: #ffffff; border-radius: 14px; border: 1px solid rgba(0,0,0,.08); box-shadow: 0 4px 20px rgba(0,0,0,.06); overflow: hidden; }
.cn-panel-head           { padding: .7rem 1.2rem; font-size: .82rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; border-bottom: 1px solid rgba(0,0,0,.08); }
.cn-panel-head--teal     { background: #e8f8fb; color: #17a2b8; }
.cn-panel-head--or       { background: #fff8ec; color: #e8a020; }
.cn-panel-head--pu       { background: #f3eeff; color: #7c4dff; }
.cn-panel-body           { padding: .9rem 1.1rem; }
.cn-img-placeholder      { position: relative; background: #f8faff; overflow: hidden; aspect-ratio: 1472/1021; height: auto; }
.cn-gif-slot             { position: absolute; top: 0; left: 0; width: 100%; height: 100%; display: block; will-change: transform; object-fit: cover; }
.cn-gif-slot--below      { transform: translateY(100%); }
@keyframes cn-slide-out-up { from { transform: translateY(0);    } to { transform: translateY(-100%); } }
@keyframes cn-slide-in-up  { from { transform: translateY(100%); } to { transform: translateY(0);    } }
.cn-slide-out { animation: cn-slide-out-up .38s cubic-bezier(0.2, 0, 0.1, 1) forwards; }
.cn-slide-in  { animation: cn-slide-in-up  .38s cubic-bezier(0.2, 0, 0.1, 1) forwards; }
.cn-metric-item          { display: flex; align-items: center; gap: .5rem; padding: .48rem 0; font-size: .82rem; color: #3d4a5c; border-bottom: 1px solid rgba(0,0,0,.07); }
.cn-metric-item:last-child { border-bottom: none; }
.cn-panel--pu .cn-metric-item::before { content: '›'; font-size: 1rem; font-weight: 700; flex-shrink: 0; color: #7c4dff; }

/* ── ¿Dónde se puede usar? ── */
.du-card   { background: var(--dk-panel2) !important; }
.du-bar    { height: 4px; }
.du-bar-bl { background: #4da6ff; }
.du-bar-pu { background: #a47ff5; }
.du-bar-or { background: #f5a623; }
.du-bar-in { background: #5b8fff; }
.du-bar-gr { background: #2ecc8c; }
.du-bar-sl { background: #8a9ab5; }
.du-icon-bl { color: #4da6ff; }
.du-icon-pu { color: #a47ff5; }
.du-icon-or { color: #f5a623; }
.du-icon-in { color: #5b8fff; }
.du-icon-gr { color: #2ecc8c; }
.du-icon-sl { color: #8a9ab5; }
.du-title { color: #eaf4ff; }
.du-desc  { color: #7a9ab8; }

/* ── Page Banner ── */
.gsthelp-banner { background: url(../../assets/img/banners/banner_ghd.webp) center center / cover no-repeat; }

/* ── BSB Circle sizes ── */
.bsb-cs-460 { --bsb-cs: 460px; }
.bsb-cs-100 { --bsb-cs: 100px; }

/* ── Image max-width ── */
.gst-img-max { max-width: 400px; }

/* ── Feature icon colors ── */
.icon-ticket     { color: #6a6a6a; }
.icon-sla        { color: #f50b0b; }
.icon-teams      { color: #084ab4; }
.icon-escalacion { color: #b963ff; }
.icon-dashboard  { color: #339468; }
.icon-notif      { color: #c59804; }
.icon-star       { color: #f59e0b; }
.icon-branch     { color: #1b3a5c; }

/* ── Timeline state colors ── */
.tt-state-abierto  { color: #0288d1; }
.tt-state-asignado { color: #7e57c2; }
.tt-state-progreso { color: #1976d2; }
.tt-state-pausado  { color: #f57f17; }
.tt-state-resuelto { color: #388e3c; }

/* ── Priority section background ── */
.bg-priority { background-image: linear-gradient(to bottom, #050514, #0b1c3c, #1a3c61); }

/* ── Dark text for headings on colored backgrounds ── */
.text-navy { color: #1a1d3b; }
.text-cn-title { color: #121334; }


/* ── Dashboard KPI transition delays ── */
.dk-delay-1 { transition-delay: .05s; }
.dk-delay-2 { transition-delay: .12s; }
.dk-delay-3 { transition-delay: .19s; }
.dk-delay-4 { transition-delay: .26s; }
.dk-delay-5 { transition-delay: .32s; }
.dk-delay-6 { transition-delay: .38s; }

/* ── Badge letter spacing ── */
.ls-1 { letter-spacing: 1px; }

/* ── Calidad del Servicio ── */
#calidad-servicio                { background: var(--dk-white); }
#calidad-servicio h2             { color: var(--dk-text-bright); }
#calidad-servicio .cs-subtitle   { color: var(--dk-accent); font-weight: 500; }
.cs-panel                        { background: var(--dk-panel2); border-radius: var(--dk-radius); border: 1px solid var(--dk-border); box-shadow: var(--dk-shadow); overflow: hidden; }
.cs-panel-head                   { background: var(--dk-bg2); padding: .7rem 1.2rem; font-size: .82rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; border-bottom: 1px solid var(--dk-border); }
.cs-panel-head--or               { color: var(--dk-accent-or); }
.cs-panel-head--bl               { color: var(--dk-accent-bl); }
.cs-panel-head--pu               { color: var(--dk-accent-pu); }
.cs-panel-body                   { padding: .9rem 1.1rem; }
.cs-img-placeholder              { background: var(--dk-panel); overflow: hidden; }
.cs-img-placeholder img          { width: 100%; height: auto; display: block; }
.cs-view-item                    { display: flex; align-items: flex-start; gap: .75rem; padding: .55rem 0; border-bottom: 1px solid var(--dk-border); }
.cs-view-item:last-child         { border-bottom: none; }
.cs-view-item strong             { color: var(--dk-text-bright); font-size: .85rem; display: block; margin-bottom: .2rem; }
.cs-view-item p                  { color: var(--dk-text-dim); font-size: .82rem; margin: 0; }
.cs-metric-item                  { display: flex; align-items: center; gap: .5rem; padding: .48rem 0; font-size: .82rem; color: var(--dk-text); border-bottom: 1px solid var(--dk-border); }
.cs-metric-item--last            { border-bottom: none; }
.cs-metric-item::before          { content: '›'; font-size: 1rem; font-weight: 700; flex-shrink: 0; color: var(--dk-accent-or); }
.cs-num                          { width: 36px; height: 36px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: .8rem; flex-shrink: 0; }
.cs-num--or                      { background: var(--dk-accent-or); color: var(--dk-bg); }
.cs-num--bl                      { background: var(--dk-accent-bl); color: var(--dk-bg); }
.cs-num--pu                      { background: var(--dk-accent-pu); color: var(--dk-bg); }
.cs-dot                          { width: 14px; height: 14px; border-radius: 50%; border: 2.5px solid rgba(255,255,255,.3); flex-shrink: 0; margin-top: 3px; }
.cs-dot--or                      { background: var(--dk-accent-or); }
.cs-dot--bl                      { background: var(--dk-accent-bl); }
.cs-dot--pu                      { background: var(--dk-accent-pu); }

/* ── Comunicación – selector cards ── */
.cn-selector                     { background: #fff; border-radius: 14px; border: 2px solid rgba(0,0,0,.08); box-shadow: 0 2px 8px rgba(0,0,0,.05); padding: 1rem 1.25rem; cursor: pointer; transition: border-color .25s, background .25s, box-shadow .25s; display: flex; align-items: flex-start; gap: 1rem; }
.cn-selector:hover               { box-shadow: 0 4px 16px rgba(0,0,0,.1); }
.cn-selector--teal.active        { border-color: #17a2b8; background: #e8f8fb; }
.cn-selector--or.active          { border-color: #e8a020; background: #fff8ec; }
.cn-selector-icon                { font-size: 1.4rem; flex-shrink: 0; margin-top: 2px; }
.cn-selector--teal .cn-selector-icon { color: #17a2b8; }
.cn-selector--or .cn-selector-icon  { color: #e8a020; }
.cn-selector--pu .cn-selector-icon  { color: #7c4dff; }
.cn-selector--pu.active          { border-color: #7c4dff; background: #f3eeff; }
.cn-selector h4                  { font-size: .9rem; font-weight: 700; margin: 0 0 .2rem; color: #1a1d3b; }
.cn-selector p                   { font-size: .78rem; color: #6c757d; margin: 0; }
.cs-dot--pu                      { background: var(--dk-accent-pu); }

/* ── Features section KPI cards (reuse dk-kpi design) ── */
#features .dk-kpi-card,
#stats-final .dk-kpi-card {
    background: var(--dk-panel);
    border-radius: var(--dk-radius);
    border: 2px solid transparent;
    padding: 1.4rem 1rem 1.1rem;
    transition: transform var(--dk-transition), box-shadow var(--dk-transition);
    box-shadow: var(--dk-shadow);
}
#features .dk-kpi-card::before,
#stats-final .dk-kpi-card::before {
    content: '';
    position: absolute;
    inset: 0;
    opacity: .06;
    background: radial-gradient(circle at 50% 0%, #fff 0%, transparent 70%);
    pointer-events: none;
}
#features .dk-kpi-card:hover,
#stats-final .dk-kpi-card:hover { transform: translateY(-4px); box-shadow: 0 16px 48px rgba(0,0,0,.55); }
#features .dk-kpi-card.c-or, #stats-final .dk-kpi-card.c-or  { border-color: var(--dk-accent-or); }
#features .dk-kpi-card.c-gr, #stats-final .dk-kpi-card.c-gr  { border-color: var(--dk-accent-gr); }
#features .dk-kpi-card.c-bl, #stats-final .dk-kpi-card.c-bl  { border-color: var(--dk-accent-bl); }
#features .dk-kpi-card.c-pu, #stats-final .dk-kpi-card.c-pu  { border-color: var(--dk-accent-pu); }
#features .dk-kpi-value,
#stats-final .dk-kpi-value     { font-size: clamp(1.6rem, 3.5vw, 2.4rem); font-weight: 900; letter-spacing: -1px; margin-bottom: .45rem; font-variant-numeric: tabular-nums; }
#features .dk-kpi-card.c-or .dk-kpi-value, #stats-final .dk-kpi-card.c-or .dk-kpi-value { color: var(--dk-accent-or); }
#features .dk-kpi-card.c-gr .dk-kpi-value, #stats-final .dk-kpi-card.c-gr .dk-kpi-value { color: var(--dk-accent-gr); }
#features .dk-kpi-card.c-bl .dk-kpi-value, #stats-final .dk-kpi-card.c-bl .dk-kpi-value { color: var(--dk-accent-bl); }
#features .dk-kpi-card.c-pu .dk-kpi-value, #stats-final .dk-kpi-card.c-pu .dk-kpi-value { color: var(--dk-accent-pu); }
#features .dk-kpi-label,
#stats-final .dk-kpi-label     { font-size: .8rem; color: var(--dk-text-dim); letter-spacing: .03em; }